R327 Initial Loading Screen Bug (Aug 7th Update)

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Comments

  • turbomoose
    turbomoose Posts: 833 Critical Contributor

    I only just uninstalled my game yesterday morning due to it getting stuck on a loading loop

    So now I have to uninstall and reinstall again as game has auto updated

    All this has completely wrecked my simulatior pve

    I’m sure we will all get compensation for this like we did last time

    I actually thought the compensation was quite good last time but then I didn’t have the constant crashing of those playing on steam , tablets etc

    Here goes nothing 😬

  • ThaRoadWarrior
    ThaRoadWarrior Posts: 9,563 Chairperson of the Boards

    Uninstall/reinstall fixed it for me

  • turbomoose
    turbomoose Posts: 833 Critical Contributor

    Back to the 32% loading bug again 🤦🏼‍♂️

    This Game is testing my patience

    Can’t remember what I did this morning to fix it

  • UnityGamer
    UnityGamer Posts: 58 Match Maker

    I, too, am affected by the loading screen bug. I cannot go further because if I do, I lose all my data. Got this message after attempting to delete to be able to reinstall:

    "Delete Marvel Puzzle Quest? Deleting this app will also delete its data."

    I would have to start all over from scratch to continue, saying goodbye to my old data. Even with my knowledge of my username, I would have to recollect all the heroes I know I had and lost. 180 slots as of this writing.

  • turbomoose
    turbomoose Posts: 833 Critical Contributor

    Well I got through it, games not loading matches at the moment but I’ve had that a lot on this holiday so I expect I can play again in the morning 🤞

  • jafo1uk
    jafo1uk Posts: 24 Just Dropped In
    edited 7 August 2025, 21:16

    No one has tested it before making it live? 😭😭😭😭😭

    Had it set to Auto-Update... 😑😑

    Everything was perfectly fine 24h ago 😣😣😣

    Have backup - but won't try uninstalling... Just in case...

    Lesson learned - Auto-Update is off now.

  • turbomoose
    turbomoose Posts: 833 Critical Contributor

    With the successful restart I’ve noticed that the new character quests have gone so maybe the new character is what caused the bug

  • iteration2
    iteration2 Posts: 5 Just Dropped In

    @DAZ0273 said:

    @Rickyc9884 said:
    Don't want to take the chance of uninstalling i'm pretty sure i have my account backed up. This really sucks

    You can check in the in game settings section. Facebook save is definitely working. Worst case CS can restore your account. They did it for me last year.

    How would someone check the in game settings section when the issue at hand is that the game doesn't get past the loading screen?

  • jafo1uk
    jafo1uk Posts: 24 Just Dropped In

    Few restarts helped 👍

    But still lags like crazy 😞😞

  • Chrynos1989
    Chrynos1989 Posts: 484 Mover and Shaker
    edited 7 August 2025, 21:59

    @S0kun said:

    August 7th Update

    Development work is still in progress to fix the loading screen bug that players are experiencing. In the meantime, we'll be pushing out patches to fix missing textures, retro rewards, and other character released patch data. These will be done in stages to ensure stability instead of trying to fix everything at once.

    @S0kun you guys have any intel on the borked pvp mmr? Is it going to only be Hot Hammond pvp or do we have to expect the rest of the season to be like that?

  • Blackstone
    Blackstone Posts: 735 Critical Contributor

    I went ahead and deleted the app and reinstalled. The initial "sign in with apple" didn't work...

    Had to do the Spidey vs Cap intro...

    Then I immediately clicked the gear icon and signed in with apple from there...

    I'm not sure why it worked for me and not some others but wanted to post my experience.

    Fairly easy and no real risk since the alternative is being locked out and account is recoverable.

  • Rod5
    Rod5 Posts: 596 Critical Contributor

    @Gymp28 said:
    @SuperCarrot Nope, that’s as far as it gets. Mine has been stuck like that for 36 hours, and I’m too nervous to uninstall the app/ can’t be bothered with the CS palava when the restore doesn’t work, so I’m just waiting it out

    Yeah this is me, just sitting in wait. Enjoying not having to worry about missing anything, I’m sure the devs are going to compensate us appropriately 😂😂🤣🤣

  • Scorpion201
    Scorpion201 Posts: 78 Match Maker

    Update, after a couple of uninstall and restart and reinstall on the phone, I finally got back in to the game.

  • Hellblazer666
    Hellblazer666 Posts: 305 Mover and Shaker

    Will that include the maker cause I can’t get the new character at all @sokun

  • DeNappa
    DeNappa Posts: 1,425 Chairperson of the Boards
    edited 7 August 2025, 23:05

    @DAZ0273 said:

    @DeNappa said:
    I didn't know about it but it auto-updated just now and now i'm stuck.

    Sigh.

    Maybe you could have pulled R327 from the stores, you know. I mean it's been like 1 or 2 days since the release and this was immediately known.

    😐

    // edit:
    I tried uninstall reinstall. It hung on trying to restore my apple save. Restarted and then it just sent me to the tutorial like a new account. Frustrated beyond belief.

    It is worth trying again to uninstall and reinstall. It failed for me first time but worked second.

    Yeah fortunately second time uninstall/reinstall worked for me.

    First impression is that it's a sidegrade at best. Marginally faster in some places, while more frequently crashing than R326. 😅

  • Waltzink
    Waltzink Posts: 3 Just Dropped In

    The uninstall/reinstall was working for me yesterday on Android. Got my roster just fine. Now today doing the same? Gone. Can log in on my Macbook and see my entire roster, etc. Have it backed up on Apple. Facebook it won't log into to save. So an email was sent to CS.

  • warlord666
    warlord666 Posts: 3 Just Dropped In

    Despite my best attempts to not have the game update…..I am now locked out. Let’s get it fixed.

  • Hilk
    Hilk Posts: 133 Tile Toppler

    So… Most (all?) companies have a back out plan for any critical software release…
    If you cannot roll back, you can often “roll forward” making the next release with the prior release codebase… I really wonder what could be so different and bad that we cannot make it past the splash screen…. And I’ve heard other fixes are going in, but not one to let people log in? That does not seem productive.

  • PuckThief
    PuckThief Posts: 3 Just Dropped In

    @DAZ0273 said:

    @PuckThief said:
    Sorry. I’m not taking the chance on a reinstall. What a disaster this game has been recently.

    Do you have the game backed up? Even if you don't as long as you know your in game name CS can find your account and then you go through the following steps of playing a match or two until you are prompted to make a new account name, tell CS what that account name is and what your original account name was and they can restore your existing account.

    I have the game backed up via Facebook. I’m still not chancing a reinstall because a few of my alliance mates have had trouble getting their accounts back.

    One of them has been in limbo for a couple of WEEKS. It shouldn’t take that long, which doesn’t make me trust CS at all.

    So, no thank you to reinstalling.

    Thanks for trying to help. I appreciate it.

  • Itsmeabxab
    Itsmeabxab Posts: 29 Just Dropped In

    This game has become such garbage, it’s gotten worse and worse the last few years and you finally killed it. Congrats for chasing away a vet that’s been here since the start and was never afraid to spend. Way to fumble the bag fellas. Deleted the app and that’s the end.

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