Game stoped working completly

quazar17

Today im not able to Open the game on my phone. I have android 13, and allready tried cleaning the cache, cleaning all the APP data, restarting the phone and even reinstalling the APP but nothing works.
The only thing that i ser is the inicial image during 5 seconds and the it just closes. Was there any update that may have cause this?

Please check whats the problem.

Magic:PQ Support Team

@quazar17 said:
Today im not able to Open the game on my phone. I have android 13, and allready tried cleaning the cache, cleaning all the APP data, restarting the phone and even reinstalling the APP but nothing works.
The only thing that i ser is the inicial image during 5 seconds and the it just closes. Was there any update that may have cause this?

Please check whats the problem.

Hey @quazar17 , we are currently tracking an issue that is similar to yours that seems to be affecting some players.
Could you please contact our customer support team inform them of what is happening, and provide information about your device and OS.

Thanks.

only1wolz

I am on an android device having this exact same issue since about 4 am CST of the 24th of February.

The app starts to load but doesn’t even get to loading data, loading profile, retrieving coalition data or logging into profile, the app just closes. I am also running the latest android version, cleared the cache, uninstalled the game and restarted my device then re-downloaded the latest version, yet the issue persists.

only1wolz

I can’t contact support because I can’t even get far enough into the app to tell them my UID or screen name.

quazar17

To contact support use the link on their reply to my complain and identify yourself With your username on the game

raz

I wonder if this is related to the crashes I've had trying to complete the Dusk Until Dawn event. I'm on Android as well, and I can't get the match to complete after I win, without getting an error screen that basically requires me to forfeit the game.