R327 Initial Loading Screen Bug

S0kun

Until further notice, please DO NOT update MPQ to R327 as we've seen that the update can cause the game to get stuck at the MARVEL logo screen. We're prioritizing a fix for this, but until then, please see our current update on the bug.

Potential Solution
1. Restarting:
Try restarting several times. For some users, this seems to force the issue to self-correct and allow access with no issue.

2. Reinstalling MPQ:
Android, Amazon, and Steam

• Reinstall MPQ, but DO NOT UNINSTALL if you have not backed up your account.
• If you do not have a backup and uninstall, you will lose your data because a backup does not exist.

iOS

• If you do not have your account backed up, please wait until we have released a fix.
• If you do have a backup, you can attempt a similar reinstall of MPQ, but on iOS you will need to uninstall the game first and then reinstall it.

Upcoming Fix
While we do not have a fix for this bug, we will release a new build ASAP and provide compensation for affected players based on how long this bug takes to get fixed.