R327 Initial Loading Screen Bug

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S0kun
S0kun ADMINISTRATORS Posts: 975 Critical Contributor
edited 6 August 2025, 00:41 in MPQ General Discussion

Until further notice, please DO NOT update MPQ to R327 as we've seen that the update can cause the game to get stuck at the MARVEL logo screen. We're prioritizing a fix for this, but until then, please see our current update on the bug.

Potential Solution
1. Restarting:
Try restarting several times. For some users, this seems to force the issue to self-correct and allow access with no issue.

2. Reinstalling MPQ:
Android, Amazon, and Steam

  • Reinstall MPQ, but DO NOT UNINSTALL if you have not backed up your account.
  • If you do not have a backup and uninstall, you will lose your data because a backup does not exist.

iOS

  • If you do not have your account backed up, please wait until we have released a fix.
  • If you do have a backup, you can attempt a similar reinstall of MPQ, but on iOS you will need to uninstall the game first and then reinstall it.

Upcoming Fix
While we do not have a fix for this bug, we will release a new build ASAP and provide compensation for affected players based on how long this bug takes to get fixed.

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Comments

  • Hellblazer666
    Hellblazer666 Posts: 301 Mover and Shaker

    I had my backup with Apple and did a uninstall than reinstall and it fixed the issue

  • dianetics
    dianetics Posts: 1,499 Chairperson of the Boards

    Totally boned. Looking like a vacation from the game until this gets fixed...

  • DjinnBabba
    DjinnBabba Posts: 33 Just Dropped In

    Too late. Updated on iOS. And now frozen. Guess I’m losing all rewards.

  • Hellblazer666
    Hellblazer666 Posts: 301 Mover and Shaker

    @DjinnBabba said:
    Too late. Updated on iOS. And now frozen. Guess I’m losing all rewards.

    If you have your backup with apple just uninstall the game app and reinstall. I'm on ios and that fixed it

  • dianetics
    dianetics Posts: 1,499 Chairperson of the Boards

    @Hellblazer666 said:

    @DjinnBabba said:
    Too late. Updated on iOS. And now frozen. Guess I’m losing all rewards.

    If you have your backup with apple just uninstall the game app and reinstall. I'm on ios and that fixed it

    Did not fix it

  • DjinnBabba
    DjinnBabba Posts: 33 Just Dropped In

    Tried reinstalling. Using Facebook backup. Failed. Lost everything.

  • Omegased
    Omegased Posts: 626 Critical Contributor

    .... Are you pulling the update from the store??

  • Jonny1Punch
    Jonny1Punch Posts: 441 Mover and Shaker

    Day-one hardcore daily player here with an insane investment into this game over the past 12 years.

    Tried reinstalling using Apple backup. Failed. Entire account deleted and wiped out. Lost everything. Game loads up as if I am a brand-new player.

  • qandols
    qandols Posts: 1,212 Chairperson of the Boards

    This is a bloody nightmare!

  • Gymp28
    Gymp28 Posts: 179 Tile Toppler

    Yeah, I’m not risking a reinstall as don’t trust the backup will work as intended. Safer (if frustrating) to wait for a fix.
    @Scofie I’m hopeful that CS will be able to restore lost account data to those of you that have wiped due to reinstall?

  • qandols
    qandols Posts: 1,212 Chairperson of the Boards

    Usually only the game screen name is required to restore account data. At least that was so before. But today, who knows.

  • Bustapup
    Bustapup Posts: 178 Tile Toppler
    edited 6 August 2025, 07:41

    Woke up this morning and mine is fine and Captain Avalon is finally fixed. Hooray.

    (Pixel 9 pro)

  • Yepyep
    Yepyep Posts: 968 Critical Contributor

    nothing> @dianetics said:

    @Hellblazer666 said:

    @DjinnBabba said:
    Too late. Updated on iOS. And now frozen. Guess I’m losing all rewards.

    If you have your backup with apple just uninstall the game app and reinstall. I'm on ios and that fixed it

    Did not fix it

    Same. In fact, it forced me to go through the training ****. How to match tiles, etc.

  • turbomoose
    turbomoose Posts: 829 Critical Contributor

    I had similar issues last night, this morning my game loads but crashes 50 % of the time

    Maybe the game doesn’t like virgin WiFi

  • Yepyep
    Yepyep Posts: 968 Critical Contributor

    @Gymp28 said:
    Yeah, I’m not risking a reinstall as don’t trust the backup will work as intended. Safer (if frustrating) to wait for a fix.
    @Scofie I’m hopeful that CS will be able to restore lost account data to those of you that have wiped due to reinstall?

    They have absolutely insane data and metrics on everything. They can go back and research cheaters at a very granular level of detail. They know every trade, every buy, every cover, every match, every name -- they know everything. (But they might find it expensive or a PITA to dig up.)

    It would be a profound betrayal for them to say (to a lot of paying customers) that a glitch like this prevented their ability to restore accounts FULLY; in a manner analogous to their ability to research accounts and shut them down (sandboxing) for cheating based on specific, traceable roster manipulations. They know who has what and when, in every case.

    I wouldn't expect them to fail us that hard... Let's see.

  • Bullroarer
    Bullroarer Posts: 37 Just Dropped In
    edited 6 August 2025, 10:23

    Can we get confirmation of which backup restores are working and which ones aren't working, please?

    Thanks in advance.

  • qandols
    qandols Posts: 1,212 Chairperson of the Boards

    Feels like summer interns have taken charge of this update.

  • Yepyep
    Yepyep Posts: 968 Critical Contributor

    I'm not even part of an alliance, anymore. This is what I get. I'm a brand new account.

  • Gymp28
    Gymp28 Posts: 179 Tile Toppler
    edited 6 August 2025, 11:43

    @Yepyep Reposting this here, in case it proves helpful

    @PhoenixMagik said:
    On iOS and locked out. Uninstalling and reinstalling didn’t work for me.

    What worked for me the last time this happened (unity release) was to play through the prologue until I created a username. Submitted a ticket with both usernames, screenshots, and support restored my game. I submitted a ticket last night and hope it can be resolved today.

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