Free booster purchase locks up the vault - no cards received!!! [Fixed]

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  • Tremayne
    Tremayne Posts: 1,760 Chairperson of the Boards
    @Igemon - reasonable assumption, since they most likely did a data push to implement the change to RNA. They also seem to have introduced some other problem at the same time.
  • Magic:PQ Support Team
    Magic:PQ Support Team ADMINISTRATORS Posts: 3,572 Chairperson of the Boards
    Hi everyone, 

    Our team are working on a fix now. 
    As soon as possible this issue will be corrected. 
  • Snappyturtle
    Snappyturtle Posts: 133 Tile Toppler
    Tremayne said:
    Oktagon_Daiane said:
    Hi everyone,

    Can you verify that the cards have been credited directly to your account?
    In some cases this can happen if there are problems with a internet connection.
    If your problem persists, please send me a direct message with your UID.

    Thank you. 


    someone wrote they did get them. How they were able to determine that I do not know. 
    I just preemptively look at my runes to tell if I got anything like a rare. And I've been staring at my orbs since I'm at 4800 Orbs so I can get myself another dragon.
  • ElderWolf
    ElderWolf Posts: 5 Just Dropped In
    I have had this error trigger at least 6 times now.  The first few times I ddn't check my runes and orb count, but the last few I did.  I seem to get about 10 - 20 runes and orbs each time so it looks as though at least 1 or 2 cards of the new pack are registering, but not sure if all 3 cards are being credited unless all I've gotten are common cards all 6 times?

    Thanks for looking into this matter!
  • Brigby
    Brigby ADMINISTRATORS Posts: 7,757 Site Admin
    edited April 2019
    Hi Everyone. We have now implemented a data push that should have fixed this issue. Thank you for your patience!
  • Dkrone
    Dkrone Posts: 34 Just Dropped In
    Tremayne said:
    Oktagon_Daiane said:
    Hi everyone,

    Can you verify that the cards have been credited directly to your account?
    In some cases this can happen if there are problems with a internet connection.
    If your problem persists, please send me a direct message with your UID.

    Thank you. 
    Hi Daiane. Thank you for looking into this issue. 

    Not to be difficult, but buying boosters is such a common activity in this app that verifying missing cards after purchase is impossible.

    All I could determine after realising the vault had crashed, was that I didn’t get credited any orbs or runes after restarting the app. But did I get them before? No way to settle that.

    someone wrote they did get them. How they were able to determine that I do not know. 
    After this happened a couple of times I checked my orb count before opening one. It happened, check the count after I logged back in and it went up by 40. So in my case I got the orbs.

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