{INVESTIGATING} Game won't load with new update

goblin · March 2021

I am using an ipad with IOS10.3.4 and game gets to 20% and stops and disappears after I downloaded new update. I can't access customer service.

LakeStone · March 2021

goblin said:

I am using an ipad with IOS10.3.4 and game gets to 20% and stops and disappears after I downloaded new update. I can't access customer service.

We are seeing a few reports of this now and are investigating. Once we have more details we will keep you posted.

iuchiban · March 2021

+1, having the exact same problem!

jschmitz9 · March 2021

I am also having this issue, I hope they correct it long enough so I can do a backup!I have been playing this game for years

jimjack · March 2021

i am having the same problem

Adwinters8346 · March 2021

Me too. Same thing.

Jbsmash · March 2021

Hoping for news on this problem soon.hoping for news on this problem soon.

jschmitz9 · March 2021

me too, my alliance is going to be mad. I have a lot of time invested into my roster, it would be so sad to lose it all.

LakeStone · March 2021

Team has identified the issue and a fix is in place to go live with the next update. Thanks for your patience!

https://d3go.helpshift.com/a/marvel-puzzle-quest/?s=current-known-issues&f=known-issue-trouble-downloading-r222-update-on-ios-3-3-21&l=en

{INVESTIGATING} Game won't load with new update

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