Game doesn't load (stuck on marvel logo)

I had the same problem. VPN helps me to go through it. After that game starts, but without VPN, it full of freezes and crashes

for me when i start up game freeze at marvel logo
but on second try i wait a way longer and the game start again

im playing on steam, never had this problem before

On steam it loaded after a restart.

I think it's busy deleting cache/assets at that time to reduce installed app size. I let it sit for a few minutes and it proceeded normally. Installation size (on my iPad) reduced from 5.5GB to ~800MB. That's kind of a win I guess, in the end?

HEY DEVS: Was a progress indicator for this really too much to ask?!

Of course a percentage is an option. You just need to prioritize the UI more. Sure, it would need to take a count of the items you are going to delete first, and that might mean it takes a few seconds longer, but saying it can't provide a percentage indicator is just nonsense.

If nothing else, a message saying "Clearing cache, please wait. This might take several minutes." should be displayed. As it stands now, it looks like the game has crashed.

Unfortunately there are no counts for what will be deleted.
A spinner and/or text are really the only display options.

They are calling a single line of code to delete everything:
Caching.ClearCache() (is a blocking call)
It does not return any results, until the operation is done, which could be seconds or minutes later.

Unity Documentation:
https://docs.unity3d.com/ScriptReference/Caching.ClearCache.html

Personally I would not recommend deleting hundreds of assets at once. i.e. ClearCache()
I would tell Unity to delete items that have not been used for a while, as needed.

The code would look something like: (Adjust the values appropriately)

 // Set expiration delay (in seconds)
 cache.expirationDelay = 14 * 24 * 60 * 60; // 14 days

 // Limit cache size to 2GB
 cache.maximumAvailableStorageSpace = 2000L * 1024L * 1024L; // 2000 MB = 2GB

This would eliminate one of the reasons for: "stuck on marvel logo", still keeping the cache size under control.

thank you. I appreciate everyone here being helpful. I am on steam with MPQ, and I've allowed the game to que for long periods of time, multiple times. I've had to close it using Task Manager every time. I don't see how the Devs don't respond to outstanding tickets or have a message sent to those who can't even get beyond the loading screen. I get the whole having patience but 4 months and the only response I got was escalating my ticket to the next meeting a month ago. I have played the game of 9 years. Bring things in under one roof with develop teams, and studios is great. I don't get the whole not being reasonable in responding, with where they are with such a problem as not playable for some users. Thanks again to those who are helping.

Apparently this board eats backslashes, try this:
%appdata%\..\LocalLow\Unity\Demiurge Studios_Marvel Puzzle Quest

@Str8

What kind of hardware are you running the game on? Is it a PC or a phone/tablet? It's possible the game is not stuck on assets but rather has run out of some resource (RAM especially) if you have older hardware.

KGB